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Complaints
III. Complaints:
Complaints on goods
III. (1) A complaint may be lodged by any customer whose order has not been carried out in accordance with the order or who has received defective goods.
III. (2) Complaints should be submitted by e-mail to: reklamacje@taniegadzety.pl
III. (3) Complaints shall be processed within 7 working days from the day following the day of their receipt (if the day following the day of receipt of the complaint is a day off work (Saturday, Sunday, holiday), the deadline for processing the complaint shall be counted from the first working day following the day on which the complaint was submitted).
III. Each complaint should contain a detailed description of the discrepancy.
III. (5) Each complaint submitted by the customer and meeting the above conditions will be considered individually.
III. (6) Individuals who have ordered goods in connection with their business activity, public entities, organisations, institutions and legal persons are obliged to check the conformity of the goods with the order in terms of quality and quantity within 7 days of receipt of the goods. The day on which the goods are collected shall be deemed to be the day on which they are delivered by a courier/other postal operator chosen by the parties to the registered office of the party ordering the goods indicated in the order. A complaint lodged after the expiry of the 7-day period counted from the date of receipt of the goods will not be taken into consideration.
III. In order for a complaint to be taken into account, the entire consignment of the goods complained of must be retained for verification purposes.
III. 8. SpiroPrint is liable under the quality guarantee. SpiroPrint is not liable under warranty.
IV. Deadline for the submission of complaints by natural persons purchasing goods for purposes not directly related to their business or professional activity (consumers within the meaning of Article 22 1 of the Act of 23 April 1964 Civil Code).
IV. 1. Consumers are obliged to check the conformity of the goods with the order in terms of their quality and quantity within 7 days from the date of receipt of goods. The day of receipt of goods shall be the day of their delivery by courier/other postal operator selected by the parties to the registered office of the party ordering the goods indicated in the order. Any complaint submitted after the expiry of the 7-day period counted from the date of receipt of the goods will not be taken into consideration.
IV. 2. Notification of complaints shall be accepted on working days until 16:00.
IV. (3) Complaints will be considered within 7 working days from the day following the day of their receipt. If the day following the day of complaint receipt is a holiday (Saturday, Sunday, public holiday), the complaints shall be considered on the first working day following the day of complaint.
VIII.Complaints about damaged shipment:
VIII. 1. The condition to lodge such a complaint is visible damage or partial loss of the goods.
VIII. 2. a claim must be noted on the transport document immediately upon receipt of the goods and a damage report must be drawn up in the presence of the carrier. Claims must be made in writing within 5 days of receipt of the consignment. If the consignment is damaged, the consignee is obliged to leave the consignment at SpiroPrint's disposal until the complaint procedure is completed.
VIII. (3) A complaint lodged after the expiry of 5 days from the date of acceptance of the consignment without reservations shall result in the lapse of claims.
IX. Complaint about the delivery time:
IX. (1) The consignee of a consignment who has received the consignment after the agreed date must indicate this fact on the consignment note in the presence of a courier company representative. It is required to state the date and time of delivery and the reason for delay (given by a representative of the courier company). In case of the documented refusal of the consignment by the Recipient, the consignment is returned to the SpiroPrint head office at the Recipient's expense.
IX. Complaints regarding non-performance or undue performance of the contract for the provision of Services and Additional Services may be submitted to courier companies only by Tanie.Dlugopisy.pl. Complaints should be submitted in writing within 7 days.
In order for complaints to be considered, a complaint form must be completed and returned. Below are the forms to download.